What types of pet supplies do you offer?
At Binky&Duck, we offer a wide range of pet supplies for dogs, cats, birds, and more. Our selection includes nutritious food, comfortable beds, engaging toys, grooming supplies, training aids, and much more.
How can I choose the right food for my pet?
Choosing the right food depends on your pet's age, size, breed, and health condition. We recommend consulting with your veterinarian to determine the best diet for your pet. You can also refer to our detailed guides on our blog for more information.
Do you offer products for pets with special dietary needs?
Shipping times vary based on your location. Typically, orders are processed and shipped within 1-2 business days, and delivery takes 3-7 business days. You will receive a tracking number once your order has been shipped.
What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. The product must be in its original condition and packaging. Please contact our customer service team to initiate a return.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website. If you have any issues or need further assistance, please contact our customer service team.
Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals and exclusive offers. You can also check our website's homepage for current promotions.
Can I get advice on which products are best for my pet?
Absolutely! Our knowledgeable customer service team is here to help. Feel free to reach out to us with any questions about our products or for recommendations tailored to your pet's needs.
Are your products safe and high-quality?
Yes, we are committed to providing only the best for your pets. All our products are sourced from trusted brands known for their quality and safety. We carefully curate our selection to ensure your pets receive top-notch care.